A product's availability is noted on the product's detail page as "In-Stock" or "Out of Stock." If the item is out of stock, there will be a "Notify Me" option, which will allow you to enter your e-mail address to be notified as soon as the item is back in stock. Most items on our site are in stock and ready to ship.
Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you.
For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. During checkout, you will get to select a shipping method and see the total time it takes for the item to leave the warehouse and ship to its destination. Please note that business days are Monday-Friday, excluding federal holidays within the United States.
Please note expected shipment times appearing on the product's detail page specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination.
After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.
Custom Printed Items
Please allow an additional 2-4 business days for all custom printed items (with or without a name) to be created prior to shipping. All custom printed items ship by US Mail. International and expedited shipping is not available.
Shipping Methods and Costs
Depending on the item(s) you purchase on Shop.PBSKids.org and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.
At checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some items may offer only one shipping method.) Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
Generally, you will have the option of upgrading your shipping method for faster delivery (such as Second Day or Overnight service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.
Orders with quantities larger than 20 and/or total amounts of $500 or above are subject to individual review for fraud and other factors. Additional shipping and handling and other costs may apply to these orders if determined to be legitimate. After order review, we contact customer(s) with updated shipping, handling and any other fees. Customer(s) can then accept additional costs or cancel the order(s). Customers must promptly respond to customer service requests for verification within 24 hours. If not, these orders may be cancelled and pending payments returned to the customer(s). We reserve the right to accept or decline any and all orders.
We pride ourselves on being one of the fastest shippers on the Internet. If you place your order Monday - Friday before 3 pm EST, the order will usually ship the same day. Orders placed after the 3 pm EST cutoff will usually ship the next business day. Orders placed between Friday 3 pm EST and Monday 3 pm EST will usually ship that Monday.
- Economy Ground: Delivered by your local Post Office, this is our most economical shipping method. Delivery confirmation is provided and this method takes approximately 4-7 business days for delivery. P.O. Boxes are accepted with this shipping method.
- Standard Ground: Designed for residential deliveries, orders using this method arrive within approximately 3-5 business days. This method CANNOT ship to P.O. Boxes.
- FedEx 2nd Day Air: Guaranteed 2 business day (Monday - Friday, excluding holidays) delivery to most locations in the U.S. mainland after the package leaves our warehouse. Generally all 2nd Day Air orders ship from our warehouse within 1-2 business days to allow time for order processing. This method CANNOT ship to P.O. Boxes.
- FedEx Next Day Air: Guaranteed next business day delivery to most locations in the U.S. mainland after the package leaves our warehouse. Generally all Next Day Air orders ship from our warehouse in 1-2 business days to allow time for order processing. Shipping to your business address could result in more timely delivery over shipping to your residential address. This method CANNOT ship to P.O. Boxes.
Third Party Ship
The PBS KIDS shop offers a large selection of items that may be sent by various shipping carriers depending on the type of item and from where the item is shipped. Orders that contain items shipping from various locations will arrive in separate packages. Please allow 3 to 4 extra days for shipping these items. Expedited or express shipping may not be available during checkout on orders containing these items. Party Supplies, Costumes, Books, DVDs, Blu-ray and CDs are third-party ship items. Costumes and Party Supplies cannot be shipped to Alaska, Hawaii or Canada at this time.
Shipping to Canada
We offer FedEx International Economy shipping to Canadian addresses. Canadian customers can expect delivery of their orders in 4-7 business days. Orders that contain customized items require an additional 2-4 business days to be created prior to shipping. We cannot ship Party Supplies, Costumes, Books, DVDs, Blu-ray or CDs to Canada at this time. Expedited or express shipping is not available for Canadian orders.
Shipping to Outside U.S. and Canada
We currently ship all products only to U.S. addresses and certain groups of products to Canadian addresses.
Shipping to Alaska and Hawaii
- We ship all orders to Alaska and Hawaii via USPS Priority Mail. While most orders arrive in a timely manner, occasionally shipments may take 2-5 weeks. We cannot ship Party Supplies or Costumes to Hawaiian or Alaskan addresses at this time.
- If you haven't received your order in 14 business days, please email Customer Service.
Shipping Rules and Restrictions
- Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
- Shop.PBSKids.org makes every effort to ship In-Stock items within 24 hours of order placement.
- All expedited orders require a street address.
- Please call a Customer Service Specialist at 1-888-957-9696 if you have any questions.
Oversized items include train tables, play boards, furniture items, large train sets, and other items denoted on the site. Each item will be charged the applicable oversized shipping charges. Oversized items are not eligible for free shipping promotions and are not available to be shipped internationally or using expedited shipping methods.
Tracking Your Order
At our warehouse, tracking numbers are assigned to packages and are generally available within 24 hours. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. Therefore, even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more. Please allow an additional 2-4 business days for custom printed items to be created prior to shipping.
When you click on "Track Order," you will be prompted to login with your e-mail address and order number. An order summary page will provide you with detailed information about your current order or past orders. After your order is shipped, your tracking number, if available, will be displayed. Depending on the shipping company, you can click on the tracking number to view the delivery status of your order. A shipping company may not have the ability to track a number for up to 24 business hours.
Orders placed on Shop.PBSKids.org may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).