1. Returns

    Money Back Guarantee

    We want you to be completely satisfied with your purchase from Shop.PBSKids.org. If you're not 100% happy with a qualifying item, simply return it within 30 days in the original packaging for a full refund or credit of the product purchase price.

    • Personalized items may not be returned unless damaged or defective. Unfortunately, due to the nature of our customization on demand business, personalized items cannot be returned because they cannot be resold. Therefore, we are unable to refund or credit personalized clothing that was ordered in an incorrect size. Please be sure to use the 'sizing chart' for all clothing orders.
    • Items should be returned in unopened or original condition, with a copy of the packing slip, to our Return Center. A refund of the price of the item and any applicable taxes will be issued using the original form of payment used. We will not issue refunds for items returned that have been used, or are classified as un-sellable.

    Please include a copy of your packing slip with the items you are returning as well as your name, address, and order number. Returns should be sent to:

    PBS KIDS Shop
    Returns Department
    31 S. Mitchell Court
    Addison, IL 60101

    All Canadian returns must be addressed to the following to be prepared for entry into the United States and should include all of the information requested above:

    PBS KIDS Shop Returns
    c/o DHL Global Mail, Returns Dept.
    355 Admiral Blvd, Unit 4
    Mississauga, ON
    L5T 2N1

    Customer Inquiries should be directed to the following:

    • Email Customer Service
    • For additional information on the manufacturer's warranty for a specific product, please contact the manufacturer directly.